Privacy Policy
This Privacy Policy explains how [Your Business Legal Name], operating under the brand MagMistri (“MagMistri”, “we”, “us” or “our”), collects, uses, shares and protects your personal information when you visit https://magmistri.com (the “Website”) or buy our products.
By using our Website or placing an order, you agree to this Privacy Policy. We follow the applicable laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
a) Information you give us
Name, phone number and email address
Shipping and billing address, city, state and PIN code
GST number (for business orders, if provided)
Messages you send us through WhatsApp, email, the contact form or social media
b) Payment information
Online payments on magmistri.com are processed by our payment partner [Cashfree / Razorpay]. We do not store your card number, CVV, UPI PIN or bank login details. These are handled directly and securely by the payment gateway.
c) Information collected automatically
IP address, browser type, device type and pages visited
Cookies and similar technologies (see Section 6)
2. How We Use Your Information
We use your information to:
Process, pack, ship and deliver your MagMistri orders
Send order confirmations, shipping updates and tracking details by SMS, email or WhatsApp
Verify Cash on Delivery (COD) orders
Handle returns, replacements, refunds and customer support
Issue GST invoices and meet tax and legal requirements
Improve our Website, products and services
Send offers and new product updates, only if you have agreed to receive them. You can opt out at any time.
3. Sharing Your Information
We do not sell or rent your personal information to anyone. We share it only with trusted partners who help us run our business, and only as much as they need:
Partner Purpose
[Cashfree / Razorpay] Processing online payments
Shiprocket and its courier partners Shipping and delivering your order
Hostinger Hosting our Website securely
Meta (Facebook / Instagram) and Google Website analytics and advertising (see Section 6)
Government or legal authorities When required by law
4. Data Security
We use reasonable security measures to protect your information, including SSL encryption (https) on magmistri.com and secure, trusted payment gateways. However, no online system is 100% secure, and we cannot guarantee complete security.
5. How Long We Keep Your Data
We keep your information only as long as needed to complete your orders, provide support, and meet legal, tax and accounting requirements. After that, it is deleted or anonymised.
6. Cookies and Tracking
magmistri.com uses cookies to:
Keep items in your cart and complete checkout
Remember your preferences
Understand how visitors use our Website (for example, Google Analytics)
Show relevant MagMistri ads on Facebook, Instagram and Google (for example, Meta Pixel)
You can turn off cookies in your browser settings, but the cart and checkout may not work properly without them.
7. Your Rights
You have the right to:
Ask what personal information we hold about you
Correct or update your information
Ask us to delete your information (unless we must keep it by law, for example for invoices)
Withdraw your consent for marketing messages at any time
To make a request, contact us using the details below.
8. Children’s Privacy
magmistri.com is meant for users aged 18 and above. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
10. Contact Us / Grievance Officer
For any questions, concerns or complaints about this Privacy Policy or your personal data, please contact our Grievance Officer:
Grievance Officer: [Your Name]
Business Name: [Your Business Legal Name] (MagMistri)
Address: [Full Address], [City], [State] – [PIN], India
Email: [support@magmistri.com]
Phone / WhatsApp: [+91 XXXXXXXXXX]
Website: https://magmistri.com
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.