Shipping Details
This Shipping Policy explains how orders placed on https://magmistri.com are processed and delivered. The Website is operated by [Your Business Legal Name] (“MagMistri”, “we”, “us” or “our”).
1. Where We Ship
We currently ship to all serviceable PIN codes across India through Shiprocket and its courier partners (such as Delhivery, Blue Dart, Xpressbees, Ekart and others). You can check if your PIN code is serviceable at checkout.
We do not ship outside India at the moment.
2. Shipping Charges
| Payment Method | Shipping Charge |
|---|---|
| Prepaid (UPI / Card / Net Banking) | FREE |
| Cash on Delivery (COD) | ₹[99] advance online, balance on delivery |
Any applicable shipping charge is shown clearly at checkout before you pay.
3. Prices
- Orders are packed and dispatched within [1–3] working days (Monday to Saturday, excluding public holidays).
- Orders placed after [4:00 PM] or on Sundays/holidays are processed the next working day.
- COD orders are dispatched only after the order is confirmed by phone or WhatsApp.
4. Delivery Time
After dispatch, delivery usually takes:
| Location | Estimated Delivery |
|---|---|
| Within [Punjab, Haryana, Chandigarh] | [2–4] working days |
| Metro cities | [3–5] working days |
| Rest of India | [5–7] working days |
| North-East, J&K and remote areas | [7–10] working days |
These are estimates. Delays can happen because of weather, festivals, strikes, courier issues or other events outside our control.
5. Order Tracking
Once your order is shipped, you will receive a tracking link by SMS, email or WhatsApp. You can track your order anytime using this link.
6. Address and Contact Details
- Please enter your full address, landmark, PIN code and an active phone number at checkout.
- We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
- To change the address, contact us before the order is dispatched. Once shipped, the address cannot be changed.
7. Failed Delivery and Refused Orders
- The courier will usually attempt delivery up to [2–3] times. If delivery fails because the customer is unavailable or unreachable, the order is returned to us.
- Prepaid orders: if a returned order is re-shipped, re-shipping charges may apply. If you choose not to re-ship, we refund the amount after deducting shipping costs.
- COD orders: if a COD order is refused at the door, the ₹[99] advance is non-refundable as it covers shipping costs, and COD may be disabled for future orders from the same number or address.
8. Damaged or Tampered Packages
- Please do not accept a package that looks damaged, opened or tampered with. Ask the delivery person to return it.
- If you notice damage after opening, contact us within 48 hours of delivery with an unboxing video and photos of the package and product.
- We will arrange a replacement or refund as per our Refund & Return Policy.
9. Bulk and Business Orders
For bulk orders from garages, workshops, dealerships or businesses, delivery timelines and charges may differ. Contact us for a quote.
10. Contact Us
For any shipping-related questions:
Email: [support@magmistri.com]
Phone / WhatsApp: [+91 XXXXXXXXXX]
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM